Refund & Return Policy

Last updated: February 2026

Custom Products

Because all BrickHorse products are custom-printed to your specifications, we generally cannot accept returns or provide refunds for change of mind. Each tile is made to order based on your design.

Defective or Damaged Products

If your order arrives damaged, defective, or significantly different from your approved design, we will:

• Replace the affected items at no additional cost, or
• Issue a full refund for the affected items

Please contact us within 14 days of delivery with photos of the issue. We will respond within 2 business days.

Wrong Item or Missing Items

If you receive the wrong item or items are missing from your order, contact us and we will ship the correct items at no charge.

Order Cancellation

You may cancel an order within 2 hours of placing it, provided production has not yet begun. After production starts, cancellation is not possible.

Refund Processing

Approved refunds are processed to the original payment method within 5-10 business days. Shipping costs are non-refundable unless the issue was caused by our error.

Contact Us

For refund or return requests, email us at [email protected] with your order number and a description of the issue.